Shipping policy

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Hog the Oven
A trading name of SHJ Retail Ltd
128 City Road
London
EC1V 2NX

Email: contact@hogtheoven.co.uk
Telephone: 0330 122 5969

Order Confirmation

Once you place your order, we will pre-authorise your payment card; however, your card will not be charged immediately.

We will first contact our supplier to confirm that the product is available for immediate dispatch. Once availability has been confirmed, payment will be processed and your order will be dispatched.

If there is any delay, such as a product being temporarily out of stock or on backorder, we will cancel the pre-authorisation and contact you to discuss your options.

Order Processing & Dispatch

For products that are in stock and available for dispatch, orders are typically processed and dispatched within 5 working days of payment being confirmed.

Delivery times may vary depending on the product, supplier and delivery location. Where applicable, estimated delivery times will be displayed on the product page.

Once your order has been dispatched, tracking information will be sent by email within 24 hours where available.

If you have not received tracking details within 6 working days of placing your order, please contact us at contact@hogtheoven.co.uk and we will be happy to assist.

Delivery Information

We work with a range of trusted suppliers and delivery partners to ensure your order arrives safely and efficiently.

Deliveries are generally made Monday to Friday during normal business hours. Larger items may require a scheduled delivery appointment and, in some cases, kerbside delivery may apply. Any specific delivery arrangements will be communicated to you where necessary.

Please ensure that the delivery address and contact details provided at checkout are accurate to avoid delays.

Damaged Deliveries

Please inspect your order carefully upon delivery.

If an item arrives damaged, we recommend noting the damage with the courier and contacting us as soon as possible. Please provide clear photographs of the damaged item and packaging by emailing contact@hogtheoven.co.uk so we can investigate and resolve the issue promptly.

We will work with the supplier and courier to arrange a suitable resolution, which may include a replacement, repair or refund where appropriate.

Order Cancellations

You may cancel your order before it has been dispatched for a full refund.

Orders cancelled more than 48 hours after being placed may be subject to deductions where costs have already been incurred, including supplier processing fees, shipping charges or administration costs. Any applicable deductions will be clearly communicated before a refund is processed.

If an order has already been dispatched and you wish to return it, you may do so in accordance with our Returns & Refund Policy. Approved returns are eligible for free return shipping.

All refunds will be issued to the original payment method used when placing the order.

Delivery Delays

While we make every effort to ensure orders are delivered within the estimated timeframes, delays can occasionally occur due to circumstances outside our control, including supplier delays, courier disruptions, severe weather conditions or other unforeseen events.

Should a significant delay occur, we will contact you as soon as possible and keep you informed of the progress of your order.